Privacy Policy

1. Scope

This Privacy Policy applies to the ResLoom website, landing pages, demo request forms, waitlists, sales conversations, and related marketing communications. It does not replace any separate data processing terms or customer agreements that may apply when a restaurant becomes a paying customer.

2. Information We Collect

We may collect the following categories of information:

• Contact details such as name, email address, phone number, company name, and job title.
• Business information you submit when requesting a demo, quote, onboarding help, or support.
• Usage data such as page visits, referral sources, approximate location, browser type, and device information.
• Communications you send to us, including emails, forms, and sales or support inquiries.
• Cookie and similar technology data as described in the Cookie Policy.

3. How We Use Information

We use personal information to:

• Provide and improve the website and requested content.
• Respond to inquiries, schedule demos, and manage commercial discussions.
• Send onboarding, product, or marketing communications where permitted by law.
• Monitor site performance, measure campaign effectiveness, and understand product interest.
• Protect the website, detect misuse, and comply with legal obligations.

4. Legal Bases

Where applicable under privacy law, we rely on one or more of these legal bases: consent, performance of a contract, legitimate interests, and compliance with legal obligations.

5. Sharing of Information

We may share information with:

• Service providers that host the website, manage analytics, customer communications, and operational tooling.
• Professional advisers and authorities where required to protect rights, safety, or comply with law.
• Corporate transaction counterparties if ResLoom is involved in a merger, acquisition, financing, or asset sale.

We do not sell personal information for monetary compensation.

6. Data Retention

We retain information for as long as needed to fulfill the purposes described in this policy, maintain business records, resolve disputes, enforce agreements, and satisfy legal requirements. Retention periods may vary based on the type of data and the nature of the relationship.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export your personal information, as well as the right to withdraw consent where processing relies on consent.

To exercise these rights, contact support@guestloom.com. We may need to verify your identity before acting on a request.

9. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

The website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact

For privacy questions or requests, contact support@guestloom.com.